She Rare Boutique Returns & Refunds

Returns & Refunds

We want you to love every She Rare piece. If something isn't right, here's exactly how returns work, no surprises.

At a Glance

  • Return window: 14 days from the day your order is delivered
  • Store credit: free return shipping, we cover the label
  • Refund to original payment: the cost of the return label is deducted from your refund
  • Damaged, defective, or wrong item: always covered at no cost to you, even on final sale
  • Refund timing: processed within 3 business days after we receive your return

What Can Be Returned

To qualify for a return, items must be:

  • Unworn, unwashed, and in original condition
  • Returned with original tags attached
  • Free from makeup, deodorant, fragrance, pet hair, or any signs of wear

Final Sale Items

For hygiene and pricing reasons, these items can't be returned unless they arrive damaged, defective, or incorrect:

  • Accessories (jewelry, handbags, sunglasses, hats)
  • Bodysuits and items with built-in undergarments
  • Swimwear and lingerie
  • Items marked FINAL SALE or purchased from the She Rare Deals section
  • Gift cards

How to Start a Return

  1. Submit a request through our Return Request Form within 14 days of delivery. Include your order number (for example, #1125) and the email you used at checkout.
  2. We'll reply by email within 1 to 2 business days with your approval and a prepaid return label.
  3. Pack your item securely with tags attached and ship it within 7 days of approval.

Please wait for approval before sending anything back. Packages sent without an approved request can't be accepted.

Didn't hear back within 2 business days? Check your spam folder, then call us at (470) 990-7991 and we'll take care of you.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, email she.rare@yahoo.com within 72 hours of delivery with your order number and a photo of the item. We'll send a free return label and make it right with a replacement, store credit, or a full refund, your choice. This applies to final sale items too.

Exchanges

Need a different size or style? The fastest option is to choose store credit on your return (with free return shipping) and place a new order for the piece you want. If you'd like us to hold your new size while your return is on the way, just mention it in your request and we'll do our best.

Refunds

Once your return arrives and passes inspection, we'll process it within 3 business days and email you a confirmation.

  • Store credit is sent to your email and can be used on your next order.
  • Refunds to your original payment method will show up in 5 to 10 business days, depending on your bank or card issuer. The cost of the prepaid return label is deducted from the refund. Original shipping charges are not refundable.

If a returned item doesn't meet the conditions above, we'll contact you and send it back to you.

Questions?

We're here to help.